{"id":4327,"date":"2026-08-20T13:52:11","date_gmt":"2026-08-20T17:52:11","guid":{"rendered":"https:\/\/www.adriq.com\/?post_type=events&#038;p=4327"},"modified":"2026-08-20T13:56:42","modified_gmt":"2026-08-20T17:56:42","slug":"agentic-ai-for-the-sme-customer-experience-method-results-and-best-practices","status":"publish","type":"events","link":"https:\/\/www.adriq.com\/en\/events-2\/upcoming-events\/agentic-ai-for-the-sme-customer-experience-method-results-and-best-practices\/","title":{"rendered":"Agentic AI for the SME customer experience: method, results, and best practices"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-secondary-color\">Webinaire InnovAction Trans Num dans le cadre de l\u2019Offensive de transformation num\u00e9rique<\/mark><\/h4>\n\n\n\n<h2 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-primary-color\">Artificial intelligence is rapidly transforming how companies interact with their customers. Among the emerging trends, agentic AI is opening up new possibilities for automating tasks, personalizing interactions, and enhancing the efficiency of customer journeys.<\/mark><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>But how do you move from concept to concrete application? Where should you start to identify the right automation opportunities without losing sight of what matters most: delivering a simple, seamless, and relevant customer experience?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this webinar, discover a structured approach to analyzing your customer journey, pinpointing key friction points, and targeting areas where AI can deliver real value. You will learn to view intelligent automation not merely as a technology to be implemented at all costs, but as a tool to better meet customer needs while optimizing specific business operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Join us for this practical, accessible webinar designed to help you move from planning to action and identify tangible opportunities to improve your customer experience using AI.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:22% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/www.adriq.com\/wp-content\/uploads\/2026\/02\/Nicolas-Barriere-ROND-1024x1024.png\" alt=\"\" class=\"wp-image-3182 size-full\" srcset=\"https:\/\/www.adriq.com\/wp-content\/uploads\/2026\/02\/Nicolas-Barriere-ROND-1024x1024.png 1024w, https:\/\/www.adriq.com\/wp-content\/uploads\/2026\/02\/Nicolas-Barriere-ROND-300x300.png 300w, https:\/\/www.adriq.com\/wp-content\/uploads\/2026\/02\/Nicolas-Barriere-ROND-150x150.png 150w, https:\/\/www.adriq.com\/wp-content\/uploads\/2026\/02\/Nicolas-Barriere-ROND-768x768.png 768w, https:\/\/www.adriq.com\/wp-content\/uploads\/2026\/02\/Nicolas-Barriere-ROND.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\"><em><strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-primary-color\">Anim\u00e9 par<\/mark><\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nicolas Barri\u00e8re<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Expert-conseil en innovation accr\u00e9dit\u00e9 ADRIQ, ainsi que Pr\u00e9sident, Guarana Marketing<\/p>\n<\/div><\/div>\n\n\n\n<h1 class=\"wp-block-heading\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-secondary-color\">Cost<\/mark><\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ADRIQ member: Free (To check if you are an ADRIQ member, please visit this link)<\/li>\n\n\n\n<li>Non-member: $55 + taxes<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em>This project is financially supported by the Government of Quebec as part of the Digital Transformation Initiative.<\/em><\/p>\n\n\n<section class=\"logos-grid-group aligndefault logos-grid-group--col-3 logos-grid-group--align-left\"\n>\n   <div class=\"logos-grid-group__listing\">\n     <div class=\"acf-innerblocks-container\">\n<div class=\"logos-grid-item logos-grid-item--white-background\">\n  <a href=\"https:\/\/www.quebec.ca\/\" target=\"_blank\" class=\"logos-grid-item__inner\" rel=\"noopener noreferrer\">    <div class=\"logos-grid-item__image-wrapper\">\n      <img decoding=\"async\" width=\"144\" height=\"47\" src=\"https:\/\/www.adriq.com\/wp-content\/uploads\/2026\/08\/Avec-la-participation-de-Quebec-drapeau-2026.svg\" class=\"attachment-medium size-medium\" alt=\"Gouvernement du Qu\u00e9bec\" \/>    <\/div>\n  <\/a><\/div>\n\n<\/div>\n   <\/div>\n<\/section>\n\n\n\n<h2 class=\"wp-block-heading\">Register<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"featured_media":0,"template":"","event-categories":[],"event_status":[],"class_list":["post-4327","events","type-events","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.adriq.com\/en\/wp-json\/wp\/v2\/events\/4327","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.adriq.com\/en\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.adriq.com\/en\/wp-json\/wp\/v2\/types\/events"}],"wp:attachment":[{"href":"https:\/\/www.adriq.com\/en\/wp-json\/wp\/v2\/media?parent=4327"}],"wp:term":[{"taxonomy":"event-categories","embeddable":true,"href":"https:\/\/www.adriq.com\/en\/wp-json\/wp\/v2\/event-categories?post=4327"},{"taxonomy":"event_status","embeddable":true,"href":"https:\/\/www.adriq.com\/en\/wp-json\/wp\/v2\/event_status?post=4327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}